Terms and Conditions
Man with Van Locksbottom Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Locksbottom provides removal, transport and related services to private and business customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
We, us and our refer to Man with Van Locksbottom, the provider of removal and transport services.
You and your refer to the customer who books or uses our services, whether as an individual, partnership, company or other organisation.
Services means any man and van, removals, transportation, loading, unloading, packing, furniture moving, or related services that we provide.
Booking means a confirmed request by you for our services, whether made online, in writing or verbally, and accepted by us.
Goods means any items, belongings, furniture, equipment, boxes or other property which we are asked to move, transport, handle or store.
Waste means any items to be disposed of, including household waste, furniture for disposal and any materials classed as waste under applicable law.
Scope of Services
We provide man and van and removal services for domestic and commercial customers. The specific services to be provided, together with collection and delivery addresses and any special requirements, will be set out in your booking confirmation.
We reserve the right to refuse to transport any items that, in our reasonable opinion, are hazardous, illegal, excessively heavy, unsafe to move, or likely to cause damage to our vehicle, equipment or other goods.
Our services do not include disconnection or reconnection of appliances, dismantling or reassembly of complex furniture or equipment, removal of fixtures or fittings, or any activity that requires a specialised or certified professional, unless expressly agreed in writing.
Booking Process
You may request a quote and make a booking by contacting us and providing accurate details of the work required, including the size of the property, the nature and approximate quantity of goods, access details, dates, times and locations for collection and delivery.
Any quotation we provide is based on the information you supply. If at any time we discover that the information provided is incomplete or inaccurate, we reserve the right to amend the quotation or apply additional charges to reflect the actual work required.
Your booking is not confirmed until we have accepted it and, where applicable, received any required deposit. We may refuse a booking at our discretion. By confirming the booking, you warrant that you have the authority to enter into this agreement and that you are either the owner of the goods or authorised by the owner.
It is your responsibility to check the details on the booking confirmation and ensure they are correct. Any changes to dates, addresses, timings, access arrangements or the volume or nature of goods must be notified to us as soon as possible and may result in a revised quotation and additional charges.
Access and Parking
You must ensure that suitable access is available at both the collection and delivery addresses, including clear routes to and from the vehicle and sufficient space to load and unload safely.
You are responsible for arranging any necessary parking permits or permissions and for covering any congestion charges, tolls or parking fees incurred while providing the services. If access is restricted or parking is not available, we may charge extra for additional time, walking distances, use of smaller vehicles, or rebooking the service.
We are not liable for delays or extra costs arising from inadequate access, inaccurate access information or failure to obtain necessary parking permissions.
Your Responsibilities
You are responsible for proper packing, securing and labelling of your goods unless packing services have been specifically included in your booking. Fragile or valuable items must be clearly identified to us before loading.
You must ensure that all goods are ready to be moved when we arrive, unless we have agreed to provide packing or preparation services. Appliances must be disconnected, defrosted and drained in advance, and any items fixed to walls or ceilings must be taken down unless otherwise agreed.
Someone over the age of 18 must be present at collection and delivery locations to provide access, give instructions and sign any documentation. If no one is available, we may unload the goods at the nearest safe location or return them to our base, and additional charges may apply.
Payments and Charges
Our charges are calculated based on factors such as time, distance, number of staff, vehicle size, and any additional services requested. We will confirm the pricing structure with you at the time of booking.
We may require full or partial payment in advance or a deposit to secure your booking. Any balance due is payable as agreed, which may be before departure, on completion of the job or in accordance with an invoice issued to you. Time for payment is of the essence.
If payment is not made when due, we may charge interest on the outstanding amount at the statutory rate until full payment is received and may suspend or cancel further services. We reserve a lien over goods in our possession and may retain them until all sums due have been settled.
Additional charges may apply for waiting time, extended loading or unloading, changes to the agreed schedule, extra labour, additional journeys, or any work outside the original quotation. We will inform you of such charges as soon as reasonably practicable.
Cancellations and Amendments
If you need to cancel or amend your booking, you must notify us as early as possible. Your right to cancel and any charges that may apply will depend on the amount of notice given before the scheduled service time.
Where you cancel with reasonable notice before the agreed start time, we may retain part or all of any deposit to cover administration and any costs already incurred. If you cancel at short notice or on the scheduled day, you may be liable for a higher percentage of the quoted price or the full amount, depending on the circumstances.
If we are unable to carry out the services due to events beyond our reasonable control, including adverse weather, traffic incidents, vehicle breakdown, illness, or other force majeure events, we will inform you as soon as practicable and rearrange the service. We are not liable for any consequential losses arising from such delays or cancellations, but any deposits paid will be transferred to the rearranged booking where appropriate.
Customer Property and Packing
Unless otherwise agreed, you are responsible for packing and securing all goods so that they can be transported safely. We do not accept liability for damage to goods that were inadequately packed, overfilled, or not properly protected.
We may refuse to move items we believe are insufficiently protected or hazardous. If you instruct us to move such items against our advice, this is done at your own risk and may void any applicable cover for damage or loss.
Valuable items such as jewellery, money, documents, precious metals, antiques, artwork or items of exceptional value should not be included in the goods for removal unless we have expressly agreed to do so in writing. We accept no responsibility for loss or damage to such items where they have not been declared and agreed in advance.
Liability and Limitations
We will exercise reasonable care and skill in carrying out the services. Our liability for loss of or damage to your goods while in our custody or control is limited to a reasonable replacement or repair cost, subject to any specific limitations in these terms.
We are not liable for any loss or damage arising from inherent defects in goods, normal wear and tear, pre-existing damage, insufficient packing by you or a third party, atmospheric or climatic conditions, or the handling of items that we advised could not be moved safely.
We are not liable for loss of profits, loss of business, loss of use, loss of opportunity, or any indirect or consequential losses, whether arising from negligence, breach of contract or otherwise.
Our total liability in respect of any one event or series of connected events shall not exceed the value of the goods directly affected or a reasonable cap aligned with the scope of the service fee, whichever is lower, unless a higher limit is agreed with you in writing before the service and an additional charge is paid.
You must notify us in writing of any loss of or damage to goods that you believe is our responsibility as soon as reasonably possible and in any event within a reasonable time after delivery. We may inspect and investigate any claim and request evidence of value, condition and damage before assessing liability.
Exclusions of Liability
We are not liable for loss or damage resulting from your failure to comply with these terms, your failure to take out suitable insurance cover for your goods, or your failure to prepare, secure or protect items in accordance with our guidance.
We do not accept liability for delays or failures in performance caused by events outside our reasonable control, including but not limited to traffic congestion, road closures, severe weather, public disturbances, accidents, vehicle breakdowns, or actions of third parties.
We are not responsible for any damage to driveways, paths, lawns, surfaces or surrounding areas caused by the movement or parking of vehicles, where such damage arises from pre-existing weakness, unsuitable surfaces or instructions given by you or your representatives as to where to park or manoeuvre.
Waste, Disposal and Regulations
Any waste removal or disposal service is subject to applicable waste management and environmental regulations. We will only remove and transport waste in accordance with relevant legal requirements and our licensing or registration status.
You must accurately describe any items for disposal and confirm whether they include hazardous, restricted or regulated materials. We reserve the right to refuse to remove any items that may be considered hazardous, illegal, or not suitable for transport or disposal through normal channels.
We do not accept clinical, chemical, industrial, or specialist hazardous waste. If you present such items without prior disclosure, you will be responsible for any costs, fines or penalties that may arise as a result.
Where we agree to dispose of items on your behalf, we will use lawful methods and authorised facilities. Any additional fees, including disposal charges, recycling charges or special handling fees, will be added to your invoice.
Delays, Waiting Time and Missed Appointments
We will use reasonable efforts to arrive at the agreed time, but all arrival and completion times are estimates. Delays may occur due to factors beyond our control.
If we are delayed significantly, we will inform you as soon as reasonably possible and provide an updated estimated time. We are not liable for any loss, expense or inconvenience arising from delays where we have acted reasonably.
If our staff are kept waiting due to your actions or inactions, including lack of access or goods not being ready, we may charge waiting time at our standard rates. If you are not present or fail to provide access at the agreed time, we may treat the booking as cancelled and charge accordingly.
Insurance and Customer Cover
You are strongly advised to maintain appropriate insurance cover for your goods during the move, including any additional cover for valuable or fragile items. Our charges do not automatically include comprehensive insurance for your goods unless expressly stated.
Any insurance arrangements made by you are a separate contract between you and your insurer. We are not responsible for any refusal of a claim by your insurer or for the adequacy of cover arranged by you.
Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we can attempt to resolve the matter promptly.
We will consider all complaints fairly and in good faith. You agree to give us a reasonable opportunity to investigate and, where appropriate, to rectify any issues before taking further action.
If a dispute cannot be resolved directly between us, either party may seek resolution through negotiation, mediation or, as a last resort, the courts with jurisdiction as set out in these terms.
Data Protection and Privacy
We will use your personal data only for the purposes of providing our services, handling your booking, processing payments and communicating with you in relation to your move or related services.
We will handle your information in a manner consistent with applicable data protection laws and will not sell your personal data to third parties. We may share information with trusted partners only where necessary to perform the services you have requested or to comply with legal obligations.
Termination
We may terminate or suspend the provision of services immediately if you fail to pay any amount due, breach these terms, provide misleading information, or act in an abusive, threatening or unsafe manner towards our staff.
On termination, you will remain liable for all charges incurred up to the date of termination and any additional reasonable costs we incur as a result of the termination.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms and Conditions or the services provided.
Changes to These Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements or business practices. The version in force at the time of your booking will apply to that booking.
It is your responsibility to review the latest version of these Terms and Conditions before making a booking. Continued use of our services following any update will constitute acceptance of the amended terms.
Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
