Man With Van Locksbottom Terms and Conditions

These terms and conditions set out the basis on which Man With Van Locksbottom provides removal, transport, collection, delivery, and related moving services to domestic and commercial customers. By making a booking, accepting a quotation, or allowing our team to begin work, the customer confirms that they have read, understood, and agreed to these terms. These conditions are designed to create clarity around the booking process, payment arrangements, responsibilities during a move, liability limits, and legal compliance, including waste handling requirements. They apply to every service unless we expressly agree otherwise in writing. References to we, us, and our mean the service provider, while you and your mean the customer or the person acting on behalf of the customer.

1. Booking process and service agreement. A booking is only confirmed when we have accepted the request and, where required, received any deposit or written confirmation requested by us. A quote may be based on information provided by the customer, including addresses, access conditions, item lists, floor levels, parking arrangements, loading time, and any special handling needs. The customer must give accurate and complete information. If circumstances differ from what was described at the time of booking, we may revise the price, change the vehicle size, adjust the team required, amend timings, or decline to continue if the service cannot safely or reasonably proceed. The booking covers only the services listed in the agreed quotation or confirmation. Any additional work, waiting time, dismantling, reassembly, packing, storage, disposal, or extra stops may be charged separately.

2. Customer responsibilities before and during the move. The customer must ensure that access routes are suitable, items are ready for collection, and the property is safe for our team to work in. This includes arranging parking permissions, securing lift access where relevant, and advising us of any restrictions that may affect loading or unloading. It is the customer’s responsibility to protect fragile, valuable, or sentimental items unless we have agreed in writing to provide specialist packing or handling. Where the customer asks us to move items that are excessively heavy, unstable, contaminated, or likely to cause damage to property or injury, we may refuse the item or request additional labour or equipment. Man with van services are practical transport solutions, not guarantees that every item can be safely moved in every circumstance. Our staff may reasonably refuse to handle any item that presents a risk to safety, health, or lawful transport.

3. Pricing, deposits, and payment terms. Prices are generally based on hourly rates, fixed quotations, or a combination of both, depending on the nature of the work. Unless stated otherwise, all prices are inclusive of the service described but exclusive of any additional charges incurred because of waiting time, parking penalties caused by customer arrangements, congestion charges, congestion or toll fees, extra labour, or changes requested on the day. A deposit may be required to secure a booking, and such deposit may be non-refundable where work has been reserved specifically for the customer. Full payment is due on completion of the service unless we have agreed credit terms in advance. We accept payment by the methods communicated at the point of booking. If payment is declined, delayed, reversed, or disputed without valid reason, we reserve the right to charge reasonable recovery costs and interest where permitted by law. The customer remains responsible for all sums due even where a third party was expected to pay on their behalf.

4. Cancellations, postponements, and waiting time. Cancellations must be made as soon as possible. If the customer cancels within a short notice period, we may charge a cancellation fee to reflect lost time, reserved staff, and vehicle allocation. Where the team has already been dispatched or arrived at the site, the customer may be liable for the full or partial charge for the booked service, depending on the circumstances. If access is not available, the property is not ready, or the booking cannot proceed because of incorrect information supplied by the customer, this may be treated as a late cancellation or wasted attendance. We may also charge for waiting time where delays are beyond our control. If we need to postpone or reschedule for operational, safety, weather-related, or unforeseen reasons, we will seek to provide a reasonable alternative date or time, but we are not liable for indirect losses caused by such changes, except where required by law.

5. Collection, transport, and delivery of goods. Unless agreed otherwise, goods are transported from the pickup address to the delivery address set out in the booking. Risk in the goods may transfer at different points depending on the nature of the job and the parties’ responsibilities, but in all cases we will use reasonable care when loading, carrying, and unloading items entrusted to us. The customer should inspect items before and after the move where possible and report any obvious concerns promptly. If the customer is not present at pickup or delivery, we may rely on the instructions provided in advance, and we are not responsible for disputes arising from unclear instructions. We do not guarantee exact arrival times because traffic, access conditions, weather, and prior job duration may affect the schedule. Any estimated time given is indicative only.

6. Liability and limitations of responsibility. We will take reasonable care and skill in providing the service, but our liability is limited to losses directly caused by our proven negligence or breach of contract. We are not liable for pre-existing damage, ordinary wear and tear, poorly packed items, hidden defects, unsecured contents, or damage arising from customer instructions. This is particularly relevant in man and van and removal van work, where items are often packed, dismantled, or prepared by the customer. If we are asked to move items that are improperly packed or unsupported, any resulting damage may be at the customer’s risk. We do not accept responsibility for loss of business, loss of profit, loss of opportunity, or other indirect or consequential losses, except where such exclusion is not allowed by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law. Where liability is established, our responsibility will be limited to the reasonable cost of repair or replacement, taking into account age, condition, and depreciation.

7. Insurance and claims procedure. We maintain insurance appropriate to the nature of our services, but insurance cover does not replace the customer’s duty to disclose risks, package items properly, and maintain their own household or business insurance where appropriate. Any claim for damage, shortage, or loss must be reported to us within a reasonable time after discovery and, where practicable, before the vehicle leaves the delivery location. The customer should retain packaging, provide photographs where available, and assist with any investigation. Failure to report promptly may affect our ability to assess the issue and may limit recovery. Claims relating to delicate, antique, electrical, or high-value items may be subject to evidence of prior condition, proof of value, and proof that reasonable care instructions were followed. We may, at our discretion, inspect the item, seek repair estimates, or arrange a replacement contribution if a valid claim is accepted.

8. Waste, disposal, and environmental regulations. Where our service includes disposal, rubbish removal, clearance, or transport of unwanted items, the customer must clearly identify what is to be removed and confirm that they have the right to dispose of those items. We operate in accordance with UK waste regulations, including duties relating to the lawful transport and transfer of controlled waste. Waste will only be accepted, moved, or disposed of where it can be handled safely and lawfully. The customer must not hand over hazardous, toxic, explosive, biohazard, asbestos-containing, or prohibited materials unless we have agreed in writing and confirmed lawful arrangements. Where required, we may ask for a description of the waste, proof of source, or a signed transfer note. We reserve the right to refuse any item or load that may breach environmental legislation, create a hazard, or require specialist disposal. If prohibited waste is discovered after loading has begun, we may end the service immediately and charge for time and costs already incurred.

9. Items excluded from standard handling. Unless specifically agreed, our standard man with van service does not include the transport of money, live animals, perishable goods, firearms, illegal goods, dangerous substances, or items that require specialist licensing or temperature-controlled conditions. We may also refuse items that are extremely valuable, fragile, or difficult to secure if the nature of the job makes safe transport impractical. If a customer conceals the nature of any item or includes prohibited goods in a load, they are fully responsible for any resulting loss, delay, legal issue, or vehicle search. We may report suspected illegal activity to the relevant authorities where required by law. Any item accepted for carriage remains subject to these terms even if it is unusual, awkward, or high-value, provided we have not expressly agreed to higher-value handling terms in writing.

10. Access, parking, and customer-provided information. The customer is responsible for all access arrangements at both collection and delivery points, including lifting equipment, keys, permits, building rules, and any notification required by landlords, neighbours, or site managers. If our team is delayed because a lift is unavailable, a gate is locked, parking is inaccessible, or entry information is incorrect, we may charge for the extra time or reattendance. The customer must ensure that stairs, hallways, pathways, and loading points are free from unnecessary obstacles and reasonably safe. We may pause work if we believe access conditions create a risk of injury or damage. Where goods must be left in a designated location without the customer present, any risk of loss or damage passes in accordance with the agreed handover instructions, and we are not responsible for theft or damage after safe delivery has been completed unless the loss was caused by our proven negligence.

11. Delays, force majeure, and operational changes. We are not responsible for failure or delay in performance caused by events beyond our reasonable control, including severe weather, traffic disruption, road closures, accidents, strikes, power failure, public restrictions, equipment failure, or the conduct of third parties. In such cases we will make reasonable efforts to continue the service or reschedule it. If a booking becomes impossible to complete due to circumstances outside our control, we may cancel without liability for indirect losses. If partial performance has already been provided, the customer will pay for the work completed and any reasonable disbursements incurred. This applies to all man with a van, house removal, and goods transport bookings, regardless of whether the service is local, regional, or long distance.

12. Complaints, disputes, and governing law. We aim to deal with concerns fairly and promptly. If the customer believes the service did not meet the agreed standard, they should provide details of the issue and any supporting evidence so that we can review it. If a dispute cannot be resolved informally, both parties should continue to act reasonably and attempt settlement before starting formal proceedings. These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction unless mandatory law provides otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No waiver of any term will be effective unless made in writing. These terms represent the entire agreement between the parties in relation to the services described and supersede any prior discussions or statements not recorded in writing.

13. General provisions. The customer may not transfer or assign their rights under these terms without our prior written consent. We may transfer our rights and obligations where this does not materially affect the customer’s rights. Any failure by us to enforce a term immediately does not mean that we waive our right to enforce it later. Headings are included for convenience only and do not affect interpretation. Where the customer is acting on behalf of another person or business, they confirm they have authority to accept these terms on that party’s behalf. By proceeding with the booking, the customer agrees that these conditions are fair and reasonable for the provision of professional man with van services and related transport work.